Transform Your Organization for the Everything Customer
The "everything customer" or "everything citizen" requires conflicting things at the same time: to be treated like everybody else but served on their own unique terms, to be connected yet sometimes left alone.
While technology is achieving this demand, you need to transform your organization first, in order to deliver customer experience (CX) that creates value and agility to embrace constant change. The journey starts with providing the best features and an effortless experience from any device, at any time – seamlessly.
Join us at Gartner Customer Experience and Technologies Summit as we explore the everything customer.