16–17 Jun 2020

Gartner Customer Experience & Technologies Summit 2020


Transform Your Organization for the Everything Customer

The "everything customer" or "everything citizen" requires conflicting things at the same time: to be treated like everybody else but served on their own unique terms, to be connected yet sometimes left alone.

While technology is achieving this demand, you need to transform your organization first, in order to deliver customer experience (CX) that creates value and agility to embrace constant change. The journey starts with providing the best features and an effortless experience from any device, at any time – seamlessly.

Join us at Gartner Customer Experience and Technologies Summit as we explore the everything customer.

Other Gartner events (19):

7 – 10 December 2020 | EMEA | Virtual

Around the world, organizations and entire industries have been forced to regroup and reassess how they do business. Infrastructure and operations (I&O) leaders have had to change plans rapidly to adjust to remote workforces and cost pressures, and keep core systems operational and resilient.

As business moves faster into new territory, IT leaders face a critical mandate and opportunity: Adapt and innovate IT I&O to deliver competitive advantage in a world that is full of disruption.

Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2020 is the place to virtually find your answers with objective topic coverage and a look at the top trends. Gain the clarity you need to create an effective pathway to the future.

Master your marketing leadership and power a world-class strategy

Join over 1,600 of your marketing executive peers for an unparalleled marketing conference designed for Chief Marketing Officers and their leadership teams. You'll gain insights into a range of topics, from customer experience to market insights and the marketing technologies that fuel your marketing strategy.

Gartner Marketing Symposium/XpoTM 2020 is the place to hone your leadership skills, refine your marketing strategies and find innovative solutions to help power your marketing team.

Tracks at a Glance

  • Track A - Lead and Innovate in Marketing
  • Track B - Inform Decision Making With Insights, Data and Analytics
  • Track C - Deliver Exceptional Customer Experiences
  • Track D - Drive Results Through Multichannel Marketing
  • Track E - Generate Revenue Through Sales Channels
  • Track F - Explore Emerging Trends and Technology
Past event

Recent global events have reset the CIO’s relationship with the enterprise and executive team. Now is the time to embrace new approaches to leadership and strategic decision making to lead in a dynamic world.

Join us virtually this November at our flagship conference, Gartner IT Symposium/Xpo®. Explore how to shape technology to respond to adversity and discover digital business strategic planning tools and techniques to achieve business continuity.

Connect with trusted Gartner experts, accomplished peers and top technology vendors to hone your leadership skills, refine your strategies and walk away with the insights, advice and tools needed for now and the future.